Refund policy
RETURNS & REFUNDS
Thank you for shopping with MAPLEARTH.
We want you to be satisfied with your purchase. Please read our policy carefully before placing an order.
ELIGIBILITY FOR RETURNS
We accept returns only if:
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The product is damaged, defective, or incorrect
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You contact us within 7 days of delivery
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You provide photo or video proof of the issue
Due to the nature of our products, we do not accept returns for reasons such as change of mind, incorrect address provided, or dissatisfaction after use, unless the product is defective.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
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Products that have been used
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Products damaged due to misuse or mishandling
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Orders placed with incorrect shipping details
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Delays caused by customs, carriers, or external factors
REFUNDS (IF APPROVED)
If your return request is approved:
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Refunds are processed back to the original payment method
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Processing time: 5–10 business days
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Shipping charges (if any) are non-refundable
We reserve the right to issue a partial refund if the product shows signs of use or damage not caused by us.
ORDER CANCELLATIONS
Orders can be canceled only before shipment.
Once an order is processed or shipped, cancellations are not possible.
SHIPPING ISSUES
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Delivery times are estimates, not guarantees
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We are not responsible for delays caused by:
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Customs
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Courier services
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Incorrect address provided by the customer
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If a package is marked as delivered but not received, customers must contact the courier directly.
HOW TO REQUEST A RETURN OR REFUND
Please contact us at:
📧 office@MAPLEARTH.com
Include:
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Order number
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Clear photos or video of the issue
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Short explanation
Our support team will respond within 24–48 hours.
BUSINESS INFORMATION
Brand Name: MAPLEARTH
Legal Entity: JCURVEMEDIA LLC
Address:
1445 Woodmont Ln NW #732
Atlanta, GA 30318
United States
MAPLEARTH is a brand owned and operated by JCURVEMEDIA LLC, United States.